90 Day Returns Policy
We understand that sometimes we make decisions that we change our mind on. We want to make finding the right outdoor living item for your area as easy as possible. That’s why we’ve extended our satisfaction guarantee, giving you a whole 90 days to make sure you’ve bought the right product for your own outdoor space. If you’re not happy within this time, there will be no hard feelings, just let us know using our easy returns process and we will either help you find a more suitable match or provide a refund.
We will refund (less shipping and handling fee) on UNOPENED and NEW (no sign of damage, scratches, torn etc) goods if returned to us within 90 days of the original shipping date to you.
Please contact us at firstname.lastname@example.org for a return authorization number, instructions for sending the item back, and an address for the return. A return authorization number is required to return a product and clearly displayed on box labels (not boxes). Please note items will not be accepted without one and will be refused delivery at customer’s expense.
A note from the founder..
“I remember buying one of the first items for my outdoor area – a patio heater. It sat there for a week before I had time to open the box and assemble. I immediately knew it was not what I was looking for, but the returns period had expired and I was stuck with it.
I don’t want anyone shopping with Exclusive Outdoor Living to ever have this experience and that’s why we offer all customers a 90 day satisfaction guarantee.”
Vicky Hines, founder of Exclusive Outdoor Living